Longtail Guides Limited may change this policy from time to time by updating this page, so please do check it regularly to ensure that you are happy with any changes. This policy is effective from March 2018.
This site collects personal information through the use of email and enquiry, purchase and registration forms.
We also collect statistical information automatically when you visit the site. The statistical information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form and does include personally identifying information.
Use of personal information
We process personal information collected via this web site for the purposes of:
- providing a personalised service
- to periodically send you emails with news and updates concerning any guide you have purchased or about other guides published by Longtail Guides Limited or other relevant information which we think you may find interesting
- internal administration
We also use information in aggregate form (so that no individual user is identified) to audit usage of the site, to aid development of the site in order to make it more effective.
Information related to financial transactions
When you purchase a guide from us the transaction is carried out securely by Paypal, our payment processor, which is one of the principal payment processors responsible for payment transactions on the internet. We do not at any time have access to details of your credit card, debit card or similar information. During the purchasing process we only collect your name, address and email address in order to deliver products you have purchased (or ordered, in the case of free downloads) and for the purposes set out under Use and disclosure of personal information above.
Links to other websites
Controlling your personal information
You may at any time ask us to delete your personal information from our records although in that case we will not then be able to provide you with any updated information regards our books and guides.
We will not give your personal information to third parties unless we have your permission or are specifically required to by law.
You may ask us to provide details of the personal information we hold about you. To request this information, please email us at firstname.lastname@example.org or write to Longtail Guides Limited, Brandon Hill, Colebrook Lane, Pulborough, RH20 1NA England.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will, of course, immediately correct any information that is found to be incorrect.